FAQS

Shipping Policy - Tracking and Transit Times

All orders are shipped no signature required. Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Most orders are shipped within 1 to 2 business days, subject to availability, weather, and vendor delays, please note some orders may take longer to ship. Tracking numbers should be emailed to you within 1-3 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 3-7 business days, subject to availability, weather, and vendor delays. Most Truck freight orders are delivered within 7-12 business days. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer then stated.

Do You Ship Internationally?

We do not ship outside the United States. We only ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do not ship to Canada, Guam, Puerto Rico, or to any international destination. We also do not ship to freight forwarding companies or hotels.

Do you charge sales tax?

We collect sales tax in all the states required by law.

Do you ship to PO Boxes?

We do not ship to PO Boxes. You will need to provide a physical shipping address.

I Am Missing Hardware. Can You Send Me The Missing Piece?

We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.

What happens if I refuse my order?

If you refuse your order you must send us a support ticket as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)

I never received my package, but my tracking number shows it was delivered. What do I do?

Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above or click here to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

What if my part fails? What type of warranty does my part have?

Most of our parts (but not all) come with a one year Limited Warranty excluding electrical and wear and tear items. Depending on the type of product you purchased, you may also have an extended service contract if you purchased one. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial or marine use. Warranties expire when you sell your vehicle. PARTSGEEK MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PARTSGEEK SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Limited Warranty does not include labor. Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. You may also have other rights which vary from state to state.

What if my part arrives damaged?

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

How long do part refunds take?

Most return refunds are processed within 14 business days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.